How to Report Fraud to MTN Ghana

With the rise of mobile money services in Ghana, fraudsters have increasingly targeted MTN Mobile Money (MoMo) users. To combat these threats, MTN Ghana has implemented several ways for customers to report fraud quickly and easily. Whether you have fallen victim to a scam or want to report suspicious activity, knowing how to alert MTN is crucial for protecting yourself and others from financial loss.

In this guide, I will outline the various methods MTN has put in place to report fraud, helping you ensure the safety of your mobile money transactions.

Types of Fraud You Can Report to MTN

While mobile money fraud is the most common type of fraud MTN subscribers face, other types of scams also occur. Here is a full list of the types of fraud you can report:

• Wrong transfers
• Fraudulent transfers
• Business scams
• New reversal process scams
• Fake SMS
• Fake blocking
• Fake promotions

Steps to Report MoMo Fraud to MTN Ghana

There are several ways to report fraud to MTN Ghana:

• Contacting customer care
• Using USSD
• Sending an email
• Via the MTN MoMo App

1. Reporting Fraud via USSD (Subscribers)

Using the MTN USSD code is one of the easiest methods to report fraud. Follow these steps:

1. Dial *170#.
2. Select option 6 to access your wallet.
3. Choose option 4 to report fraud.
4. Select the type of fraud you want to report:
   • For wrong transfers, call 100 or WhatsApp 0554300000.
   • For fraudulent transfers:
     1. Enter the fraudster’s number.
     2. Answer the question: "Did you transfer the money?"
     3. Enter the amount.
     4. Enter the incident date.
     5. Follow the prompts to complete the process.
   • For business scams, new reversal processes, fake SMS, fake blocking, and fake promotions, follow the same steps as for fraudulent transfers.

Alternatively, you can:

1. Dial *171#.
2. Select option 7 to access your wallet.
3. Choose option 3 to report fraud.
4. Select the type of fraud.
5. Follow the subsequent steps to report fraud to MTN.

2. Report Fraud via the MTN MoMo App

(Note: This is different from the MyMTN app.)

1. Download the MoMo app from your app store.
2. Launch the app and enter your telephone number.
3. Enter the OTP code sent to you.
4. Once logged into your dashboard, tap on "Account" at the top left corner.
5. Tap on "Report Fraud."
6. Fill in the form: enter your telephone number, select the type of fraud, and answer all subsequent questions.
7. Follow the prompts to complete the report.

3. Reporting Fraud to MTN via Customer Care

Call MTN customer service by dialing 100 and follow the prompts to report fraud.

4. Reporting Fraud to MTN via Email

To report fraud via email, send a detailed message of the incident to: [email protected].

By using these methods, you can help protect yourself and others from fraud, ensuring that MTN's mobile money services remain safe and secure.