How to Reverse a Wrong MTN Mobile Money Transaction

Sending money to the wrong person using MTN Mobile Money can be stressful, but there are ways to reverse the transaction and get your money back. Acting quickly is key to a successful reversal.

In this guide, I'll show you how to reverse a wrong transaction in less than five minutes.

Key Takeaways

• You can reverse money sent to the wrong number by yourself.
• Acting quickly increases the chances of a successful reversal.
• MTN investigates transactions before reversing them, and they hold or suspend the funds in question.
• Reversals can take up to 15 days to complete.

Steps to Reverse a Wrong Mobile Money Transfer

1. Dial *170# on your phone.
2. Choose option 6 (Wallet).
3. Enter # to access more options.
4. Select option 8 for "Reversals."
5. Enter your Mobile Money PIN.
6. Select option 2 for "Transaction Reversal."
7. Choose the transaction you want to reverse.
8. MTN will hold the money until the reversal process is completed.

Alternative Ways to Reverse a Wrong Mobile Money Transfer

1. Contact MTN Customer Care

• Dial 100 from your MTN line.
• Select your preferred language, then choose the "Mobile Money" option.
• Select the "Wrongful Mobile Cash Transactions" option to speak with an agent.
• Provide necessary details like the transaction ID, the wrong recipient's number, and the intended recipient's number.
• The agent will assist you in processing the reversal, which can take between 1 to 15 days.

2. Visit an MTN Office

• Go to the nearest MTN office within 30 days of the transaction.
• Request a reversal. This process may also take up to 15 days to finalize.

Important Notes

• The reversal may take longer if the recipient has already used the money.
• Always double-check the recipient’s details before confirming any transactions to avoid mistakes.

By following these steps, you can increase the chances of successfully reversing a wrong mobile money transaction.